• Locations: Avenue Pierre Ngendandumwe, P.O Box 6119, BI
  
• Posting Date: 12/07/2023, 05:33 PM
• Apply Before: 12/15/2023, 11:59 PM
• Degree Level: Bachelor's Degree
• Job Schedule: Full time

Job Description

KEY RESPONSIBILITIES: 

• Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment) on card products. 
• Recruitment of profitable new business and establish, manage and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve key objectives and goals.
• Manager card business will take on the role and responsibilities of a Team Leader as well as carrying out normal Activities and targets around card business.
• Champion card products development, enhancements, and new feature/functionality that deliver best in class solutions leading to optimum customer service, quality, accuracy and responsiveness.
• Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
• Act as an enabler to card business team, branch staff especially Relationship officers/customer service champions by providing them with tools and information to optimize sales.
• Monitor sales performance on a daily, weekly and monthly basis and provide results to Head of digital financial services.
• Support handling of customer feedback and follow up to closure all disputes arising from card products. 

QUALIFICATIONS AND EXPERIENCE

• Degree in a Business administration/Commerce or related field. 
  
• Professional qualification in Merchant /Card Acquiring and card issuing background as an added advantage.
  
•  Total Professional experience not less than 4 (four) years in product development, Product management, partner/vendor management and business development. 
• Excellent planning, organization and Business report writing skills.
• Excellent the ability to anticipate issues and to design appropriate solutions
• Strong verbal and written communication skills.
• Self-driven professional with interpersonal skills